![]() Let us assume that your text message reminders reduce your no-show rate by half. Trending: Failure to provide patient records can result in a HIPAA fine Text reminders can recover $125K per provider per yearĮven with a better-than-average no-show rate of 15%, you are losing about $125,000 per provider per year. Text messages, however, are checked almost instantaneously. While cheap and convenient, they are not checked frequently enough to serve as reliable reminders. ![]() Finally, few patients prefer them over electronic reminder messages.Į-mails are less requested by patients than text messages or phone call reminders. Sometimes, they are immediately thrown away in other cases, they are not received by the right person. Often, they are not received and opened at the right time to serve as a good reminder before the appointment. They can cost almost $1.00 per appointment, or over $5,000 per provider per year. They are also more intrusive than text messages-how many times has a phone call interrupted you from something you were doing?Īppointment reminder postcards and letters, while personal, are much more expensive than text messages. When asked what could have helped remind them, patients preferred text message reminders over e-mail and phone.įurthermore, since people are not answering as many phone calls, reminder calls are less effective. Most patients who miss appointments simply forget about them. Patients want text message appointment reminders If your EHR does not include text message appointment reminders, check out this list of vendors who offer it. ![]() ![]() Even if it costs extra, it is usually worth the investment twenty-fold. Many EHRs include text message appointment reminders in their scheduling or access functionality. They can greatly increase revenue, are easy to implement, and they save your staff time. If you have not yet begun to use text messaging for your practice, appointment reminders might be the best place to start. ![]()
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